Expert On: Communication, Creative Solutions, Customer Service, and Employee Retention

About Joanne Schlosser:
Joanne Schlosser, MBA, is President of Dynamic Presentations. She works with organizations to improve their customer service, creativity, communication and success. Her clients include the National Apartment Association, Schomac Property Management, Arizona Multi-Housing Association, Vestar, University of Phoenix, the Room Store, and over 100 others.

Her book, Bright Ideas for a Better Life is filled with pearls of wisdom showing how ordinary people can achieve extraordinary results. Joanne was honored by Arizona State University as an "Ordinary Woman Doing Extraordinary Things."

Joanne is a member of the National Speakers Association and was Member of the Year for the National Speakers Association Arizona Chapter. She has received two awards of merit from the American Society for Training and Development Joanne combines a business background and education with improvisational theater training to deliver her message in a way that is long remembered.

TOPIC DESCRIPTIONS

Energize to Innovate: Creative Solutions for Success

Responding quickly to changing resident needs and marketplace demands is imperative. These improvisational theater exercises awaken the creativity within to envision new possibilities. It's much easier to solve problems and tackle challenges when you think creatively. You'll laugh, learn and be amazed at the outcomes from one fun-filled session.

Tangible Tools:

"Yes" and thinking

Make This Your Best Year Yet!

Joanne encourages the participants to achieve their personal and organizational goals. Inspirational, can-do message and dynamic delivery, fire people up to succeed. Turn your dreams into reality. Strategies provided to successfully set and achieve goals using specific, proven techniques. Discover how the creation of a "treasure map" can turn this into a golden year for you. Uncover the secret to how ordinary people can achieve extraordinary results. Based on Joanne's book, Bright Ideas for a Better Life. Joanne was honored by Arizona State University as "An Ordinary Woman Doing Extraordinary Things." Learn how you can too.

Tangible Tools:

24K Gold Strategies for Increasing Employee Retention

Why do employees leave? What are the Key Factors that impact retention? How can you keep staff with your property or company longer? Discover creative, no-cost, and low-cost ideas for Rewards and Recognition. Come prepared to share your best idea on employee retention. Joanne will facilitate a sharing of best practices. These are 24K Gold ideas that
are already working in the industry. Share your best and go back with a ton of new ideas that will assist you in reducing turnover and improving morale. Residents benefit from a stable workforce. The company saves on hiring and turnover costs. Don't miss this fun, fast-paced, highly informative session.

Tangible Tools:

Delivering Superstar Service

Service experiences make or break your relationship with residents and prospects. In this fun, interactive session, discover how Superstar service keeps renters longer and yields more referrals. Learn the three Keys to Superstar Service, so you can better serve residents and turn prospects into new tenants. Find out which "magic words" delight your residents and which phrases make them "fighting mad."

Explore practical, cost effective strategies to become more customer focused, boosting revenue and profits. People love living in apartments where the staff delivers Superstar Service.

Tangible Tools:

Secrets to Successful Communication

Interactive session designed to help managers, supervisors, and on site
staff communicate more effectively with peers, employees, prospects and
tenants. We discuss FUNdamental communication concepts, barriers to
communication, and tips to improve listening skills. It's a fast-paced,
fun-filled session.

Tangible Tools:

Innovate to Succeed
Responding quickly to changing customer needs and demands is imperative. These exercises awaken the creativity within your group to envision new possibilities. It's much easier to solve problems and tackle challenges when you think creatively. You'll be amazed at the outcomes from one highly energizing, thought-provoking, fun-filled session.

Energize Your Team
Discover entertaining and energizing ways to work together effectively while unlocking your group's creativity. Everyone participates in activities designed to break the ice, build relationships, solve problems and break down barriers. Team spirit soars and laughs abound as you watch your organization's cast of characters perform. People leave energized to build bridges where barriers existed.

Fabulous as an in-house program to get everyone working together more effectively.

Working Together Effectively
Gain a better understanding of yourself, peers and residents utilizing the "DISC Personal Profile System." Participants glean new personal insights, identify their behavioral profile, and understand how they interact with others. By learning how to flex their style, participants work more effectively and productively with others. This is a real "eye opener" in fostering better working relationships by understanding our differences and capitalizing on those as strengths not weaknesses.

Listening to Your Residents
Listening is the key to career success. Listening is essential to building strong relationships with residents, employees and peers. Yet, few people have studied the art of listening. Using the Personal Listening Profile, you will gain a better understanding of five common listening approaches and their benefits. Participants discover the strengths and weaknesses of their preferred listening approach, and create a personal development plan to improve communication at work and home.

Facilitation
Joanne is also available to facilitate your team meetings, retreats, strategic planning sessions, etc. to help you achieve your organization's objectives. Keep your group energized and on track with a professional facilitator. Productivity soars and goals are achieved when Joanne works with you to run an effective meeting or retreat. Emcee and panel moderator services also available for events, award presentations, etc.

Focus Group Facilitation - Joanne facilitates focus groups to get straightforward feedback on your organization's trengths and weaknesses as perceived by your key customers and your competitor's customers. Joanne then works with you to create an action plan for improvement. Also very effective with staff to resolve in-house issues.