Attitude:
Your Priceless Possession
Attitude
will determine your success and how long you can stay on top!
In this seminar, explore how attitude can empower everything
you do . . . and you’ll learn the most exciting truth
of all!
Attention, all on-site staff: Are you using your priceless
possession?
Fired
Up! The Art Of Motivating Your People!
Our
people are our most valuable asset but we somehow manage to
send messages to the contrary. Believe it: If you give an
inch, you’ll get a mile! Learn about creative ways to
send a positive message and win admiration, dedication and
loyalty with “little things” that turn a group
of individuals into a closely-knit team.
Corporate
Personnel, Managers, Assistant Managers, Marketing Directors,
Maintenance Supervisors - be prepared: This seminar will offer
constructive criticism to those already at the top and those
on the way! You’ll laugh, you’ll cry, you’ll
learn!
Give
It Up! (Delegation)
“Never
mind, I’ll take care of it.” “Just put it
on my desk and I’ll do it myself.” Sound familiar?
Plan to attend this essential management seminar and gain
career strength – because delegation clears time for
your important managerial tasks such as planning, directing,
organizing and motivating.
Designed
especially for busy Upper Level Management Personnel, Managers,
Assistant Managers, Leasing Directors and Maintenance Supervisors.
Lead
and Succeed!
Leading
and managing people presents our biggest challenge and often
our biggest headache – but can also be the most rewarding
experience of our lives. This session is packed with ideas
for using powerful people skills that will put you light years
ahead of your coworkers and your competition. (When you start
getting exceptional results, you’ll make them wonder
just what you’re doing!)
An important learning experience for Corporate Staff, Marketing
Directors, Managers, Assistant Managers, Senior Leasing Personnel
and Senior Maintenance Personnel.
Customer Driven
This
seminar explores factors affecting the success or failure
of companies. The message driven home concerns the critical
need for (and the importance of) customer service, with applications
for resident relations and the entire leasing, management
and maintenance processes.
For
absolutely everyone who comes in contact with prospects and
residents.
Front
Line Customer Service
It’s
not enough to smile and make promises. Residents want ACTION!
Learn tactical maneuvers for front-liners and 10 principles
for creating resident satisfaction and long-term loyalty.
A
“MUST” for Supervisors, Marketing Directors, Corporate
Staff, Managers, Assistant Managers, Leasing Consultants and
Maintenance Personnel. Source: Front Line Customer Service
by Clay Carr.
Dances
With Wolves: How To Deal With Difficult People
Don’t
miss this entertaining and extremely enlightening approach
to dealing with your boss, prospect or resident, employee,
spouse or child. Leave with a warm heart and valuable insight.
A
“MUST” for everyone who feels stress in business
or personal relationships.
Be
A Nutcracker (How To Deal With Nuts And Not Crack! )
Yes,
it’s easier to work with people than against them –
but that’s easier said than done. Learn how to work
less and accomplish more. Tackle 12 conflict-creating personalities
such as “The Critic,” “The Martyr,”
“The Perfectionist” and “The Cynic.”
If
they’re driving you nuts, learn how to stop it right
now! This seminar is for absolutely everyone.
Color
My World!
Get
to know yourself and others via the highly acclaimed Birkman
Method. Learn to improve your relationships, rid your life
of stress, manage your career and accomplish your goals. Are
you a Red, a Yellow, a Green, or a Blue? You’ll find
out in this seminar and be on your way to a better understanding
of why we do the things we do at work, at home and at play.
For
everyone who embraces personal growth. Source: True Colors
by Roger Birkman, Ph.D.
Mental Boot Camp
Are
you armed for the battles of life and career? Do you need
more ammunition? Take control of your outlook, boost your
performance, and learn how to enhance the lives of those around
you.
Attention,
entire Corporate and On-Site Staff: Attitude is contagious.
Is yours worth catching?
Can
We Talk? Perfecting The Employment Interview
Learn
numerous techniques and more than 100 powerful, penetrating
questions to make your interviews productive and successful.
From ice breaking to skill-specific probes, great interviewing
skills are essential for managers and supervisors . . . and
for those who plan to be supervisors in the future!
Designed
especially for Corporate Staff, Marketing Directors, Managers,
Assistant Managers, Senior Leasing Consultants and other Supervisors.
Keep
Climbing The Ladder!
Because
Maintenance personnel and Assistant Managers are such key
people in our industry, they’re perfect candidates,
for promotion to ever-higher management positions.
For
all those superstars who want to continue to climb the ladder,
this is THE seminar!
It’s
a look at the BIG PICTURE; the actual operations side of management;
and it’s also perfect for leasing personnel who think
they might want to move to the management side of operations.
Killing
Me Softly
Is
your job worth dying for? Well, the truth is that stress CAN
kill you, although it can also be turned into positive motivation
for your life.
If
you think you may be among the 95 million Americans who suffer
from stress, this seminar will help you identify where the
pressure originates. Do your family, work, social environment
(or all of the above!) cause you stress? If so, tune in. You’ll
hear expert advice and proven techniques for dealing with
every one of your stress-related problems.
For
everyone who needs help coping: Don’t miss this fabulous
life skills experience!
How To Become A Leasing Machine
Feeling
discouraged and overwhelmed by new product and stiff competition?
If so, you NEED this seminar, based on the #1 International
Best Seller, The Seven Habits of Highly Effective People,
by Stephen R. Covey.
Why
do some people become superstars while others with the same
ability remain status quo? Come find out! This session will
definitely change the way you “do life!”
Meet
a few local Leasing Machines and watch them in action as they
role-play to demonstrate their talent.
Especially
for Leasing Personnel and Assistant Managers, this will be
an event featuring “Power-Packed Tools” and motivation!
I
Need A 48-Hour Day!
REALITY
CHECK! There will simply never be enough time.
Come
learn ways to increase your efficiency so your workload diminishes.
Time management is a necessary skill and you MUST develop
it if you plan to succeed.
This
is a great seminar for everyone who is working harder but
not smarter: Join us and we’ll make it fun, we’ll
give you the secrets of saving time and we’ll discuss
the ten biggest time-wasters.
We
each get only 168 hours per week. How do you use yours?
What
Do Your People Say About You?
This
image workshop will reveal your body style and the type of
clothing you can purchase to maximize your strong points and
minimize your weaker areas.
Also,
there’ll be loads of tips and tricks to help you achieve
that professional, “finished” look.
Want
to know which colors you should wear and which you should
avoid? Need information about the best ways to get the newest
look in makeup?
Join
us for help to make the most of what you already have –
and learn how to become your most impressive self!
I’m The Boss. (NOW WHAT??)
People
skills will literally make you or break you.
This
seminar deals with myriad issues facing “the boss”
every day.
Learn
about the fatal errors of management, effective supervision
techniques, what employees expect from their leaders, and
tough decisions facing bosses in today’s sometimes-contentious
employment environment.
Join
us! This learning experience is a “must” for Leasing
Directors, Training Directors, Managers, Assistant Managers,
Lead Maintenance Supervisors and Corporate Supervisors at
all levels.
Are
Your Wires Crossed?
Make
the right connection and get re-wired for strong, successful
telephone sales!
By
the time the telephone rings, a huge amount of marketing dollars
has already been spent for advertising, imaging and promotion.
If telephone sales are not up to speed, how scary is THAT??
This
telephone technique seminar is helpful for everyone who answers
the telephone and it’s a “MUST” for leasing
personnel.
Ready,
Set, Go!
This
leasing seminar will take you from the very beginning “must-do’s”
of the leasing process all the way through feature/benefit
selling and overcoming objections. Don’t miss this one!
It covers myriad subjects critical to high closing ratios!
This seminar for: Absolutely everybody who assists prospective
residents.
Marketing:
Ready, Aim, Fire!
WHAT’S
HOT? WHAT’S NOT? Where are we headed? And . . . how
are YOU going to keep up with the new high tech product on
the market?
Start
by popping those balloons, please, and join us for a close
look at what must be done in various sub-markets if success
is to be attained and maintained!
This
seminar is for everyone in our industry.
Marketing: When, Where, and How?
Attention,
all on-site staff members: You must have this information!
This
seminar covers the basic principals of marketing and carefully
explains how they must be applied to your community. For example,
there really IS a terrific resident for every apartment home
and you’ll find out how to identify them, reach them,
push their hot buttons and retain them as happy residents
for years to come.
Don’t
miss this learning experience. The perspective you gain can
be the foundation of your success!
New
Ways To Say What You’ve Always Said
An
exploration of the varied areas of the leasing process, with
a great new twist! This time, we’ll look at new ways
to say it – using Words That Sell , a literal thesaurus
by Richard Bayan.
For
all office staff members: Load your minds with unique descriptions
in lieu of tired clichés! Fill your creative bag with
superlatives that don’t sound stale! Want to be a super-communicator?
Don’t miss this opportunity for growth!
How
To Correct The Biggest Mistakes Made By Leasing Professionals
This
humorous approach to a sensitive subject helps us laugh at
ourselves (before the prospects do!) and learn, learn, learn.
Does your capture rate vary? Do you lose control of the sale?
Don’t
miss this powerful and informative seminar, absolutely terrific
for all on-site personnel!
Behind
Closed Doors – The Demonstration Process
Learn
every aspect of the demonstration, from beginning to end,
and gather fresh, new, creative ideas about presenting and
selling your community!
Designed
especially for leasing staff members; also great for anyone
who assists prospects.
The
Art Of Non-Manipulative Selling
Develop
a warm, genuine, consultative selling style for use with today’s
savvy prospects.
This
seminar presents the use of a critical undertone while it
covers the entire leasing process. It’s a great new
approach for a leasing staff and for all on-site personnel
who need polish!
Closing: Converting Prospects Into Residents
A
look at the REAL reasons prospects lease and how to apply
the non-manipulative selling approach for an effortless transition.
Why turn the heat up when a slow simmer would work?
For
all on-site personnel: Switch gears and learn how to turn
people on; not off!
Closing:
A Whole New Vocabulary
Do
you know your closing style? Take the Closing Styles Survey
Test to understand what will work for you – and take
home ten fresh and powerful closes for your repertoire!
Leasing
Personnel: Learn direct closing, indirect closing, personalized
techniques and MORE!
Closing:
A Fresh Approach
From
the information superhighway and double-income families to
single parents, the needs of prospects have changed dramatically.
Better tune in, or they’ll tune you out!
For
everyone who leases: Learn to meet needs as the underlying
power behind the close.
Closing:
Are You In Style?
From
closing styles to the anatomy of a closing process, learn
about 9 potential pitfalls and 10 laws of closing –
for in-depth selling benefits!
Are
you closing 75% of your traffic? If not, sign up today!
Closing:
How To Avoid Getting “No” For An Answer
Learn
to understand people and the things that make them react positively
or negatively, learn to recognize buying signals, and learn
to avoid getting “stumped” by an objection.
For
all on-site personnel and especially for the leasing staff:
Don’t miss this one! We’ll be closing all morning!
Open
The Door – Close The Lease!
This
power-packed seminar is a combination of the high points of
Showing It Off – The Demonstration Process and Gotcha
Covered – Overcoming Objections. Come see how easy it
is to close the lease during the demonstration process. Learn
feature- benefit selling, learn which rooms to demonstrate
first, gather marketing ideas to help cinch the sale, and
begin using new and creative ways to overcome inevitable objections
and secure a successful close!
A
fabulous learning experience for all Leasing Personnel!
Advanced Closing: Reality Leasing On The Fast Track!
PERFECT
for the seasoned leasing professional, this seminar addresses
the psychology of selling, types of prospects, strong techniques,
challenging scenarios, and tough objections.
Follow-Up:
Going The Extra Mile!
The national average closing ratio is 32%. If prospects
aren’t closed on the first visit, you’ll need
unique, new, fresh ideas for your follow-up so they’ll
put you at the top of their list.
This seminar is for leasing personnel and others who assist
prospects. Join in and learn about sure-fire ways to make
them WANT to come back and lease. Don’t lose the leases
that are right at your fingertips!
Does It Make Cents?
This
“operations-minded” seminar exposes leasing personnel
to the concept of net operating income and the countless ways
leasing performance impacts the bottom line! Need new wallpaper
or carpet to close the sale? Just watch what happens when
expenses go up and rents go down . . . or vice versa! If your
company promotes from within, you must have this knowledge!
Fundamentals
Of Property Management And Marketing
Employers:
Don’t take a chance on the skill and knowledge level
of your new-hires.
This
fundamentals course covers the basics of various management
and marketing systems, explained in easy-to-grasp segments,
for a solid overview of how all the pieces fit.
From
curb appeal to resident retention programs, from The Greeting
to “saving” a potential move-out, attendees will
achieve an extraordinary comfort zone – and so will
you!
Raising
Rents Without Raising Cain!
Yet
another rental increase? Don’t miss this seminar! Learn
to use a proven system including how to plan components of
a sample letter to residents, how to overcome
really tough objections, and how to present a sophisticated
explanation of market conditions to diffuse the anger of irate
customers.
Smooth Operator
From
scheduling make-readies and move-ins to preparing for inspections
and analyzing your current marketing strategies, you’ll
learn how everything you do affects the value of your property!
Come
see (and perhaps be amazed!) at what happens to the N.O.I.
when you raise occupancy just 5% and lower expenses just 2%!
Managers,
Assistant Managers, and all employees who are on the fast
track to a management position: Join us and catch a glimpse
of the “Big Picture.” You’ll leave with
some foolproof techniques to assure you of having a “smooooooth”
operation.
May
I Ask Why You’re Moving?
A
great learning experience for the entire on-site staff, especially
maintenance personnel, this session puts the spotlight on
how various staff members affect resident satisfaction. Because
resident retention begins on the day the lease is signed,
this seminar takes attendees through the move-in process,
lease renewals, rent increases, resident services, resident
activities and much, much more – ending with the thought
that if we’ve done it right they probably won’t
be moving!
Move
‘Em In. DON’T Move ‘Em OUT!
Half
this seminar comes from The Power of Leasing (covers each
step of the leasing process) and half from May I Ask Why You’re
Moving? (covers resident retention). Re-formatted to fit an
operations outlook, the content is mega-comprehensive.
Attention,
On-Site Office Staff: Get this blast from two extremely popular
seminars so everyone who deals with residents can be exposed
to dozens of powerful ideas and techniques!
Fair
Housing: Learn, Understand, and Have No Fear
Beginning
with a simple explanation of a complex set of laws, this seminar
fully explores the way leasing and management personnel are
required to assist prospects and residents. It also presents
the owner’s or management company’s compliance
responsibilities and it explodes myths and misconceptions
(No, we don’t have to offer an apartment home to EVERYONE!).
If you deal with prospective residents and you don’t
understand the Civil Rights Act, the Fair Housing Act, and
the Americans With Disabilities Act, this is the learning
experience for you!
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