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“Knock Their Socks Off Resident Retention” - Subject:
Resident Relations/Retention
A common sense, no holds barred session designed
to prepare front line multifamily professionals to deliver
the best service under any and all circumstances. You will
learn the latest listening techniques, magic words that soothe
the salvage beast, and how to fix a problem once it occurs.
You will receive 10 tips for doing it right the first time
and communicating with residents regarding policy changes,
rent increases and renewals.
“Really
Radical Resident Retention” - Subject: Resident Relations/Retention
Customer
service is the name of the game and you have to be better
than the others! Take a deeper look at the more sophisticated
renters and how to endear your property to them. Learn how
to design psychological tools for newsletters, a rent vs.
buy campaign, a “high cost of moving” program,
correct terminology and correspondence ideas, and ways to
educate the entire staff, including the service technicians.
Your team must be sold on renting in order to sell the concept.
“Raising
Rents and Keeping Renters” - Subject: Resident Relations/Retention
Today’s
renter has enjoyed a real deal in rents the past few years.
Now we’re raising those rents and they “ain’t
buying it!” Saying the right things, producing the right
written materials and increasing our service attitudes are
all part of making them stay with a smile on their face. This
seminar is power packed with “how to” and “to
do guaranteed to be effective in today’s changing market.
“Tall
Telephone Tales: How to Stop the Good Ones from Getting Away”
- Subject: Telephone Techniques
Most
of us answer the phone for one reason; to g et it to shut
up! This seminar teaches a different reason; answer the phone
to lease an apartment. Increased telephone arrivals simply
mean increased leases.
“On
Your Mark, Get Set, Close!” - Subject: Closing The Sale
There
are five common steps in leasing an apartment: greeting, qualifying,
demonstrating, closing and follow-up. Most sales people do
well in steps one through three, but when it comes time to
close they get mental paralysis and bad memories of “gun
to the head” training. This session does not teach hard
sell. It teaches a high touch counselor close that works!
“Taking
the Fear Out of Fair Housing” - Subject: Fair Housing
Tired
of all the “don’ts”? Learn how to effectively
do your job on site within the rules. A MUST for ALL on-site
personnel, from managers and leasing to service techs and
porters! This seminar addresses these critical issues in a
manner that won’t leave attendees snoring. Learn how
to lease and market WITH fair housing!
“What’s
Hot and What’s Not in Multifamily Housing” - Subject:
Industry Update
Are
you still doing business the way you were this time last year?
Things have changed; so much that the way we did things last
year welcomes questionable this year and obsolete next! Learn
what’s hot and what’s not in our industry, and
how to lease and manage a successful apartment community NOW!
“There’s
More to Maintenance than Nuts and Bolts” - Subject:
Maintenance Public Relations
Too
long our service technicians have been gathered to talk about
plumbing and air conditioning only. Today we realize that
this all- important staff member needs to be skilled in public
relations and teamwork. A self-improvement course filled with
humor and a message that will last forever.
"Teamwork
- The Spirit of Winners" Subject: Teamwork/Leadership
This
seminar focuses on harmony and production in the work environment.
Techniques, include better communication, human relations,
leadership, getting results through others, and team spirit.
“Communication:
More than Just Talk!” - The Winning Edge: Communication”
-Subject: Communication
In
this seminar we examine costly mistakes and poor human relations
which take place daily due to lack of skill in communication.
Survey results are used to demonstrate specific techniques
which each participant can use in their daily business and
personal lives. Improved productivity and better people skills
are the desired results.
“Supervisors:
A New Challenge" - Getting Maximum Mileage - Dealing
with the Employee of the 21st Century" - Subject: Hiring,
Training, Termination, and Supervising Others
This
seminar deals with hiring techniques which will prevent future
personnel problems. A look at skills in training others to
unsure top performance and when necessary, tools for smooth
terminations.
“How
to Win at Everything You Do" - "The Winners Edge"
- Subject: Self Improvement
This
seminar is designed to help you examine where you are today
and where you are going. It helps you see change as positive.
Growth, opportunity and challenge are related to self image
and how you deal with others. You will realize your strengths
and how to use them, and recognize the importance of working
and living well with others.
“Every
Minute Counts" - "Managing Yourself, Managing Time"
- Subject: Time Management
This
seminar examines powerful methods which increase effectiveness
and productivity. Time management is an important skill which
allows us to work smarter, not harder. Simple common sense
techniques that will change your life.
"Just
When You Think Your Ahead of the Rat Race, The Rats Run Faster!"
- Subject: Stress Management
The
goal of this session is to define stress and it’s causes,
prevent distress and live more productively in today’s
stressful world. This session is designed to help you understand
stress and learn to make positive use of some areas of stress.
Today over 150 million Americans suffer from stress-related
illness; heart attacks, ulcers, drug abuse, and alcoholism.
Learn to manage yourself to avoid this serious problem and
laugh while enjoying solutions.
Anne
Sadovsky Keynotes
Perfect
for lunch or dinner meetings, kick-offs, and keynotes. Each
speech about 35 minutes.
If
the Horse You’re Riding is Dead…Get Off!
One
of the few guarantees in life is change. When seen as an exciting
challenge we participate and grow. When we dig in our heels
and resist, we begin to wither and die. This speech will take
a look at changes and their impact on society, aging Americans,
prejudice and discrimination, motivation by fear, selfishness
vs. service, and how and why we resist change.
How
to Win at Everything You Do
A
fun yet provocative look at ways to enjoy more of a winning
attitude and lifestyle. Simple steps promise more from life.
Apathy:
America’s New Disease
Based
on the principal that apathy toward our customers, our spouse,
our children, and our job causes problems in our lives. Lots
of humor with an important point.
Life
is a Many Splendor Thing – Count Your Blessings!
So
many people are not happy with who and where they are. More
success and happiness come after recognizing and appreciating
yourself and what you already have. Laughs and fears abound.
Nobody
Ever Picks Up Pennies Anymore
These
things were once held in great esteem in America: Pennies,
neighbors, grandparents, the planet, and ethics. The penny
is just a symbol of the many things devalued. Anne’s
most poignant message, sure to bring a standing ovation.
Common
Sense: Don’t Leave Home Without It!
Formal
education is great as long as you retain common sense in your
dealings with others. Examples and stories add fun and excitement
to this reminder that what you learned on the playground still
works today.
Prosperity
– It’s More than Dollars, It’s Sense!
Few
of us prosper through luck or chances; we work hard for our
success! The great news is that we are richer than we think,
depending on how we see our progress. This session provides
you with steps toward greater prosperity and your “measuring
stick” for the future. |
