Expert on: Custom Designed Sales and Training Programs

About Andrew Botieri:
Andrew is the founder of Total Peak Performance, a coaching and sales/motivational training company to the property management industry. Andrew has been coaching and training the property management industry with energetic and dynamic leasing and management training seminars for over ten years. He offers in-person seminars as well as long distance telephone coaching and training programs. Andrew uses lots of humor and high energy to illustrate his points with real life stories. Andrew was formerly the Vice President of Sales and Operations for SpringStreet (now part of HomeStore.com), the largest Internet apartment referral service. Andrew also was a National Sales Trainer and Regional Director for HPC Apartment Guides for 8 years. He is also an instructor with the National Apartment Association's (NAA) National Leasing Professional Program (NALP) and has been a presenter for the National Apartment Association, The Multi-Housing World, the Texas Apartment Association and the New Jersey Apartment Associations' Annual Conferences.

Andrew is also an accomplished author having articles published in many national magazines and apartment association newsletters. Andrew's well-rounded experiences make him an ideal trainer and coach speaking on all areas of sales and service in the property management industry.

THE "SUPERSTAR" LEASING PROFESSIONAL
For beginners and veteran leasing professionals

This workshop covers a new shift in the apartment leasing sales cycle for the 21st century. In this seminar we discuss the importance of attitude and how first impressions reduce the "defense mechanisms" of each new prospective resident. We will also discuss the basics including: building "trust" on the telephone, setting the appointment, touring the community, asking the "right" types of questions to help "qualify" prospective residents, resolving their objections and asking for the deposit. Also, we will discuss why tracking your traffic, calculate "cost per lease" and using today's technology is so important. This is a leasing sales workshop and is designed for new hires as well as a "get back to basics" workshop for all leasing professionals. This seminar turns traditional selling upside down and in a positive direction for higher occupancies and greater profits. Is your company using this "paradigm shift?"

OBTAIN, MAINTAIN, RETAIN YOUR EMPLOYEES
For upper level management and on-site leasing managers

Let's face it..if we don't hire, train and motivate our people, they leave and we start this tedious process all over again. We all know how time consuming and expensive this can be, especially with the "low" unemployment rate across the country today. In this seminar we cover the hiring process, what to look for in a resume, where to advertise your openings and how to establish job profiles for each employee. We also cover the importance of timely sales training for your new hires and performance reviews. Statistics show that most new employees will leave your company within the first 30 days because lack of cohesive training. Lastly, we discuss ways to motivate your "new" hires and yourself, even on the "tough" days. This session is for all management personnel. "Remember your people are your most important asset".

RESIDENT RETENTION AND SERVICING
For all leasing staffs and maintenance/service staffs

Many property management companies spend lots of time on the "front end", trying to get people in the door, but they forget about their current residents walking "out" the back door. In this workshop we cover all aspects of resident retention, how the leasing professional makes a difference, the five key phases of a resident, how to handle upset residents and explore why residents leave your community. The answers will shock you! Also discussed is the impact of new technology on your residents. We will also discuss great resident retention programs that work with any size budget and we will also break into groups for team building and problem solving exercises. What do you have to you lose, except your vacancies?

OFF-SITE MARKETING/TIME MANAGEMENT
For all leasing staffs and on-site leasing managers and marketing directors

This seminar is for all property management companies because it taps an area of big opportunity ...off-site and corporate marketing. During this workshop we will discuss how to turn a "cold call" into a "warm call", how to promote your apartment community and how to create a "win-win" situation with your corporate prospects. We will also discuss follow-up techniques to help you keep track of your prospects and we will share with you a system to help you better manage your off-site marketing game plans. We will also do a group breakout session on Time Management. In sales our biggest enemy is "TIME." So let's conquer it! Are you ready to get a jump on your competition?

A CELEBRATION OF LIFE
For all levels

After a "brush with death" experience in 2000 my life changed dramatically for the better. Putting our lives into perspective, what is important, and what isn't is an on going internal battle. In this session we discuss the importance of "Stress Management" with ways to reduce stress at work and at home. We will discuss ways to prioritize our lives, and also share ways to bring more harmony into our life and get a grasp on our time management. In addition, we will discuss the importance of goal setting, both personally and professionally and we will close out the seminar with goal setting exercises and tips to staying fit to keep us in shape both mentally and physically. If you're feeling overwhelmed and can't see the "light" at the end of the tunnel, this session is a must.

THE POWER OF COMMUNICATIONS INTO THE NEW MILLENNIUM
For all levels of management and on-sites

This seminar focuses on the "art" of communication in the business environment. From fax to phone, from email to online leasing and applications. Here we will discuss tips on the proper etiquette for all forms of communication available today and how best to utilize them. We also discuss the importance of "dialogue" between people in this world of less "face to face" communication. This seminar will help those "techno" phoebes get a grasp on new technology and its benefits.

LEADERSHIP AND TEAM BUILDING
For all levels of management professionals

This seminar focuses on powerful leadership tools to provide your company with stronger employee relationships and higher occupancies. During this seminar we will discuss how to build motivated and productive property management teams and learn about what the T.E.A.M. in team is really all about. Also, we will discuss the importance of mentoring programs, the use of coaching skills to improve your people skills and time management techniques. This is a must for all property management professionals.

CERTIFIED NATIONAL APARTMENT LEASING PROFESSIONAL PROGRAM (NALP)

This is the officially approved course offered through the National Apartment Association. This course is the only designated course for the leasing professional offered by the NAA. This program is usually in concert with local apartment associations. It can be delivered either in two or three day sessions.

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